Is my online order form secure?
Yes, it's 100% secure.

Do I have to pay for the upgrades?
No, all upgrades are free for our registered users.

Is tech support free?
Yes, it's free for all.

What happens after I send in the order?
You will receive an e-mail confirming your order shortly after sending the online order form.

What if the product is not what I expected? Is there a guarantee, or refund policy?
We do not offer refunds on software when the unlock key has already been sent to the customer. We go to great lengths to produce a trial version with which customers can ensure their satisfaction and system compatibility. Customer can try the fully functional version before purchase for 14 days.

Do we need to have a High speed internet connection to run the program?
High Speed internet connection is recommended but not required. If you have dialup connection then it will not work fast. You can try the trial version.

How much space do I need on my computer for this program?
Only 1 MB

Do I need to have a special email program to send the targeted emails, or is it included?
You can not send email by this program. It just extracts email from the world wide web.

What is the average return I should expect?
It depends on the speed of your internet connection and system resources. You can try the fully functional trial version.

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What makes Email Spider program different than other programs, what makes it unique?
Email Spider is a professional email address extractor tool with exclusive module to filter extracted emails. The searching speed is very fast and multi-threaded. This program can extract from search engine search results, website, web directories or from the file containing URL list.

Is the program easy to use?
Yes, very simple. What you should do is to input the keyword and click the [OK] button.

Are the emails that get extracted my want?
We think so because you can limit only the URLs that including or excluding specified keywords that can extract emails.

Does it extract the results fast?
Very fast. It can add up to 500 threads to search emails simultaneously.

Does it only extract email or also extract URL simultaneously?
Both email and URL and page title can be extracted.

Does the program spider one URL more than once?
No. It automatically judge the URL if has been processed or not. Only those new URLs will be processed.

Can data from these applications be exported to MS-Excel and / or MS-Access ?
Yes, you can export those emails saved in CSV file to excel, access or any database.

Can Email Spider be used to target specific market niches? For example my market is financial planners and insurance agents?
You can extract using search keyword. For example: Enter financial planners, insurance agents in New Extraction Settings Dialog - General Tab - Keyword box. Program will query popular search engines to compile a list of urls of those keyword and finally visit those sites for email extraction.

How do I extract emails of Architects and Engineers of Portugal?
In New Extraction Settings Dialog - Search Engine List Dialog - select Portugal search engine listing and Click OK button there. Now in New Extraction Settings Dialog - Keyword box, type your target keyword ...(e.g. architects).

I am trying to extract email addresses but the system I am using has a proxy so how do I connect and extract.
You can add proxy data in New Extraction Settings Dialog - Connection tab. Ask your system admin / isp for correct proxy data.

I want to get email from a specific site such as a university. I only want emails within the site such as www.uncc.edu.
In New Extraction Settings Dialog - Source (WebSite/Dirs/Groups) - Initial Address enter http://www.uncc.edu/ and click OK. If you want all extracted email should be from uncc.edu domain then enter uncc.edu in New Extraction Settings Dialog - Email Filter - Email Must Contain Box.

I'm trying to build up an email mailing list from the websites that link to the top 100 websites for a particular search term. e.g. search engine is Google, search term is widgets the top 100 sites listed in Google's search results for this search term all have websites that link to them I want to extract the email addresses of these websites. Can this be done, if so how?

To extract only top 100 google search result, select only google in New Extraction Settings Dialog - Select Search Engine. Then enter your keyword in keyword box and press ok.

We want to extract all email addresses that end in - sch.uk or .gov.uk We only want to extract them for UK sites. What settings should we use?

You need to select UK engine list in New Extraction Settings Dialog - Select Search Engines dialog. Then enter .uk filter in New Extraction Settings Dialog - Email Filter - Email Must Contain box.

Search Google w/a keyword likely to be used by the company for employee email addresses. For instance "@ibm.com".

In New Extraction Settings Dialog - keyword box enter @ibm.com click OK.

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